Guest Service Representative

Guest Service Representative

Holiday Inn - Austin Midtown, TX

The Position:
We’re looking for a Guest Service Representative to perform the various functions of hotel reception including registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

• Attending to guest registration, room assignments, and special requests
• Take, modify, and update room reservations
• Accurately record and process guest charges, credits, and payments
• Protect and securely handle all guest information
• Assist and respond to all guest inquiries in person, phone, or email as appropriate
• Find the win-win in resolving guest concerns or complaints
• Deliver the Brand and Company promises

• Must have a professional, warm, and approachable disposition
• Fluently read, write, and speak English
• Demonstrated ability to remain level-headed in hectic and tense situations

• Starting hourly rate of $18.00
• Training and development programs available
• 6 paid holidays (paid at time and a half for hours worked)
• Employee social events
• Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance
• Paid Time Off (PTO) accrual starting on your first day of work

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.