Bilingual Customer Service Representative

Job Overview

Established Farmers Insurance Agency seeking Bilingual Customer Service Representative. Due to continued growth and success, we are looking to expand our already stellar team. Come join our office that offers a unique and rewarding career with access to phenomenal benefits on Health Insurance, and the opportunity for upward advancement!

A large percentage of our existing Book of Business are Spanish-only speaking clients. Any candidate that applies for this position should be able to communicate with them fluently.

Texas Property & Casualty Insurance License is required. If you do not have an active P&C License, you'll need to obtain that prior to starting the job.

What our Agency offers:

• Competitive wages
• Quarterly Bonuses if agency meets sales goals
• Access to Health Insurance (50/50 cost-split)
• Career Development Plan (including assistance with attaining proper Texas Insurance Licenses)
• Paid vacations after 1 year of employment
• The opportunity for upward advancement and increased compensation

Salary Range: $38,000.00 - $50,000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

• Brings with them an upbeat, positive and enthusiastic attitude
• Is goal-oriented, and strives to go "above and beyond"
• Is professional, polite & personable
• Will provide exceptional customer service to our new and existing clients
• Possess excellent organizational skills with proficiency to multi-task, follow-through and follow-up
• Operates well in a fast-paced work environment
• Possesses excellent communication skills; both verbal and written
  
  Has a strong attention to detail
• Is proactive, self-disciplined and can prioritize duties
• Possesses strong understanding of Social Media, and can create unique/engaging content
• Is comfortable working with a small team and independently
• Can handle a variety of reception and data processing duties while providing administrative support for our team
• Has reliable transportation to and from work
• Has a High School diploma (or equivalent)

• Professionally answer and direct incoming calls
• Contact existing clients to schedule policy review appointments with Agents
• Contact potential clients to schedule sales meetings for Agents
• Manage social media accounts and web pages
• Help maintain overall organization of the office
• Enter, file, and manage account information in computer system
• Process and handle client payments

Remote Type:
No

Job Type: Full-Time

Job Category:
Customer Service Representative

Location:

2404 S Ih 35, Austin, TX, 78704, US

Dylan Gray Farmers Insurance is an energetic and professional agency dedicated to protecting what matters most. Join our dynamic team and help us provide top-tier insurance solutions with a client-first approach. Grow your career in a supportive and thriving environment!