Merchant Success Specialist; E‑commerce SaaS
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-08
Listing for:
Swap
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Ecommerce, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Swap, located in Austin, Texas, is seeking a Customer Support Specialist to be the voice for customers, resolving various inquiries with empathy and clarity. You'll troubleshoot issues related to shipping, payments, and platform configuration while collaborating with multiple internal teams to elevate the support experience.
The ideal candidate will have 2-3+ years of customer support experience, strong troubleshooting skills and familiarity with e-commerce platforms. The position offers competitive benefits and a culture valuing diversity, creativity, and shared ownership.
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