Customer Service Manager
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-11
Listing for:
CeriFi, LLC
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Leading a high‑performing team, the fully remote Customer Service Manager will oversee daily operations, drive continuous improvement initiatives, and enhance customer experiences while coaching and developing team members.
Key responsibilities- Lead, coach, and inspire a customer service team, fostering a culture of accountability and exceptional service
- Oversee daily operations to ensure timely and high-quality support across various communication channels
- Establish and monitor key performance indicators (KPIs) to analyze operational data and recommend improvements
- Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
- 5+ years of customer service experience, including at least 2 years in a leadership role
- Proven success in improving service delivery and customer satisfaction
- Experience with CRM platforms and customer service software
- Strong analytical skills with the ability to make data-driven recommendations
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