Part Time Teller - Lakeline

Job Summary

Under direct supervision, a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. As a Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving, good judgment, effective communication, teamwork, and initiative.

• Member Experience
  • Greet members
  • Maintain branch appearance
  • Explain basic products and services
  • Identify product needs
  • Answer member questions
  • Resolve member issues
• Account Maintenance
  • Conduct system navigation on various computer systems
  • Process address, phone number, and email changes
  • Process check re-orders
  • Establish direct deposit
  • Assist with online and mobile banking
• Compliance
  • Perform other duties as assigned
  • Adhere to all company policies, procedures, and business ethics codes
  • Complete required regulatory training as assigned
  • Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulation
• Conduct Transactions
  • Process transactions, mail deposits, night drop, and cash advances
  • Grant access to safe deposit box
  • Scan transit and on-us checks
  • Validate accuracy and process member checks
  • Place and communicate check holds
  • Print documents, including statements, temporary checks, and direct deposit forms

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Adaptability and ability to work in a fast-paced environment
• Good judgment and effective problem-solving skills to identify and resolve member issues
• Strong attention to detail
• Strong organizational and time management skills
• Excellent teamwork skills, treating others with respect, courtesy, and a willingness to help
• Proficiency in Microsoft Office
• Ability to successfully pass pre-employment background screening (FBI fingerprint, credit, education, and employment verification)

• Member Obsession
• Performance Excellence
• Innovation

• High School Diploma or GED
• Minimum of six (6) months Teller or cash handling experience
• Minimum of six (6) months customer service experience
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

• English/Spanish bilingual
• Bachelor’s Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm. This person will work 5 hours, 4 days per week from 12 pm – 5 pm or 1 pm – 6 pm (depending on business needs), and every Saturday from 9:30 am to 2:30 pm. Since this shift includes every Saturday, this person will have one full day off during the week.