Customer Experience Intern

Responsibilities

• Customer Journey Support:
  Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
• Customer Onboarding Assistance:
  Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
• Customer Engagement:
  Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
• Account Support:
  Assist Customer Experience team members with account research, updates, and documentation.
• Data & Reporting:
  Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
• Cross-Functional Collaboration:
  
  Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
• Documentation & Tools:
  Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

• Experience:
  
  No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
• Technical
  
  Skills:
  
  Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
• Communication:
  Strong written and verbal communication skills with a willingness to engage and learn from others.
• Organization:
  Ability to manage multiple tasks, stay organized, and maintain attention to detail.
• Problem-Solving:
  Curious and proactive mindset with a desire to learn and contribute.
• Customer Focus:
  Interest in customer experience, customer success, or business operations.
• Team Player:
  Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
• Education:
  
  Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.