Retirement Service Agent; bilingual

We are looking for a motivated bilingual (English & Spanish) individual to join our Retirement Customer Services Team! Your job will be to answer phone calls and emails from the employees of school districts about their retirement plans. We are willing to train the right individual. Passion for communication and customer service are a must. Eagerness to learn and attention to detail are keys in our quick‑paced, growing department.

You will have the opportunity to help with a variety of accounts to best serve our clients. We encourage career development and opportunities are available upon satisfactory assessment.

• Primarily phone customer service
• Time management of responsibilities
• Data entry
• Review & return voicemails
• Monitor department emails

• Proven experience in customer service, strong verbal and written communication skills, and willingness to learn.

• High school diploma

• Fluent in English and Spanish (verbally & written)
• Ability to multi‑task
• Ability to maintain confidential information
• Ability to work independently and under pressure
• Excellent interpersonal and communication skills
• Great attention to detail
• General knowledge of Microsoft Word, Excel, and Gmail

• Full Time
• $25.00–$30.00 per hour based on experience
• Hybrid (3 days in office each week)
• 900 S. Capital of Texas Highway, Ste 350, Austin, TX 78746

• Medical insurance, HSA with Match, Vision insurance, Dental insurance, 401(k) plus match, Company‑Paid STD, Life Insurance, and parental leave.
• 2 weeks of PTO, sick time, personal time, floating holidays, and 11 paid holidays.

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable with adequate lighting and temperature; there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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