Order Entry Clerk

Order Entry Specialist Job Description

The Order Entry Specialist provides outstanding service to customers by accurately processing orders, responding to email inquiries, and supporting a smooth and efficient customer buying experience. This role focuses heavily on computer-based order entry and email communication, while collaborating closely with showroom, warehouse, and sales teams to ensure timely product delivery and effective after‑sale service.

• Provide exceptional customer service by responding promptly and professionally to customer inquiries, primarily via email and order desk interactions.
• Accurately enter customer orders into the company’s computerized order processing system and interpret system information to support customers and internal teams.
• Use effective time management techniques to complete assigned tasks within specified deadlines while balancing ongoing projects with immediate order desk demands.
• Ask clarifying questions and seek additional information when order details or instructions are unclear to avoid errors and misunderstandings.
• Maintain an in-depth awareness of branch operations and understand how different departments, including showroom, warehouse, and slab sales, work together.
• Collaborate seamlessly with showroom, warehouse, and slab sales personnel to support a smooth customer experience from order placement through delivery.
• Ensure that all commitments made to customers and coworkers are realistic, achievable, and honored, avoiding promises that cannot be kept.
• Demonstrate a strong team‑oriented mindset by working cooperatively with colleagues and participating in special events such as inventory counts and parking lot sales when needed.
• Stay current on competitors and their products to better assist customers with product comparisons and recommendations.
• Maintain proficiency in company computer applications and internal hardware systems (such as Profit
  21), and apply this knowledge to daily work.
• Keep up to date on new products, discontinued items, products with supply issues, and out‑of‑stock items, and introduce customers to suitable alternatives when necessary to minimize inconvenience.
• Engage in active listening with customers and coworkers to fully understand issues and concerns, and apply sound problem‑solving techniques to reach effective solutions.
• Calculate figures and amounts such as discounts, interest, and area, and apply basic algebra concepts when needed for quotes, orders, and customer questions.
• Manage time effectively by prioritizing multiple tasks, orders, and emails, ensuring that high‑priority and time‑sensitive requests are handled appropriately.
• Use Microsoft Office and Excel for data entry, tracking information, and supporting inventory, purchase orders, and logistics‐related tasks as needed.
• Support order fulfillment, inventory, purchase orders, freight, and logistics processes by entering accurate data and coordinating information with relevant teams.
• Seek new information by reading trade publications and other relevant sources to maintain product and industry knowledge.
• Complete assigned tasks to the best of your ability, maintaining accuracy, efficiency, and attention to detail in all aspects of the role.
• Demonstrate a positive, customer‑first attitude and reliability in attendance and performance, contributing to a supportive and professional team environment.

• At least 2 years of experience in computer‑based order entry and email customer service.
• Strong customer service orientation with a focus on delivering an outstanding experience and exceeding customer expectations.
• High level of computer savvy, including accurate and efficient data entry using a keyboard and mouse within a Microsoft Windows environment.
• Proficiency with Microsoft Office, including Excel, for data entry and basic reporting tasks.
• Ability to learn and use internal computer systems such as Profit
  21, with training provided.
• Strong numerical skills and comfort working with figures, including the ability to calculate discounts, interest, and area, and apply basic algebra concepts.
• Effective time management skills with the ability to prioritize…