Customer Support Coordinator

(Full-time permanent position in Austin. Mon-Thurs in office with Fri remote. Candidate will also receive an annual bonus of between 20-25%)

• 2+ years of experience in customer support operations, service coordination, or logistics coordination
• Background in logistics, supply chain, transportation, order fulfillment, or hardware support operations
• Experience creating and managing service requests, work orders, support tickets, or service reports
• Strong analytical skills with experience in reporting, tracking, and monitoring operational activities

A Typical Day Might Include Coordinate and plan regional installation support to include managing requirements and content gathering for client purchased hardware or services; implement solutions by monitoring project progress; tracking action items and escalating issues to the appropriate authority. Implement project plans by managing resource task assignments to meet goals while considering technical and client requirements. Support client requests by phone and email by completing tasks such as the documentation of service requests, entering of part orders and communicating shipment details.

Lead or support quote to cash activities to include quotation proposals, coordinate third party vendor services and deal management. Track and document project deliverables and correspondence to ensure compliance with client expectations. Act as the point of contact for internal stakeholders, ensuring clear and consistent communication. Prepare and present written or oral reports and other presentations to internal and external audiences.

Make timely decisions with the best available information and using appropriate decision‑making processes. Identify potential issues or process improvements and work with internal teams to discuss and implement solutions. Continuously improve product and process knowledge using our self‑help and training resources. Support change management activities including developing training material and user guides.