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Bilingual Utilities Customer Service Specialist; Billing

Job in Austin, Travis County, Texas, 78716, USA
Listing for: City of Austin
Full Time position
Listed on 2026-07-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 33062 - 38572 USD Yearly USD 33062.00 38572.00 YEAR
Job Description & How to Apply Below
Position: Bilingual Utilities Customer Service Specialist (Billing)

The City of Austin is seeking a Customer Service Representative for Austin Water to handle customer questions, billing inquiries, and service requests with accuracy and courtesy. You will interact with customers, contractors, and city staff to provide clear account information and timely issue resolution.

Responsibilities include handling inquiries by multiple channels, researching account details, and ensuring proper routing of requests to the appropriate department.

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