Client Services Representative

Overview

About Us:

At the Veterinary Regional Orthopedic Center (VROC), we are redefining excellence in veterinary orthopedic surgery, rehabilitation, and spine care. Guided by our three core pillars—clinical excellence, educational growth, and forward-thinking research—we are a surgeon-owned and operated hospital committed to delivering cutting-edge treatments in a collaborative and supportive environment.

As a Client Service Representative (CSR), you will play a vital role in ensuring that every pet and pet owner experiences seamless, professional, and supportive care. This is an exciting opportunity to join a state-of-the-art facility and contribute to shaping the client experience at Texas’s most advanced veterinary surgical hospitals.

Role

Summary:

The Client Service Representative is the first point of contact for our clients and plays a key role in ensuring a positive experience for both pets and their owners. This role requires a client-first approach, strong communication skills, and the ability to thrive in a fast-paced, specialty veterinary setting.

Key Responsibilities

• Greet clients and patients upon arrival, creating a welcoming and professional first impression.
• Facilitate seamless check-in and check-out processes, ensuring all paperwork is complete and accurate.
• Schedule appointments and manage the appointment calendar to optimize efficiency.
• Provide information on services, procedures, and post-care instructions to clients.
• Proactively address client concerns and escalate urgent cases to the appropriate team members.

Administrative Support

• Maintain accurate client records and update information as needed.
• Liaise with referring veterinary hospitals to obtain and update patient records, ensuring continuity of care.
• Process payments, explain itemized receipts, and handle billing inquiries with professionalism.
• Ensure all animals are properly admitted and discharged, collecting deposits as required.
• Maintain a clean and organized front desk, lobby, and exam rooms to ensure a welcoming environment.
• Support the medical team by communicating effectively with doctors and technicians to ensure a smooth workflow.
• Collaborate with fellow CSRs to resolve client issues and optimize patient care.
• Participate in team meetings and training sessions to stay updated on hospital policies and procedures.

• Experience: Prefer 2+ years in a customer service role, ideally in a veterinary, medical, or dental setting.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills with the ability to engage with clients professionally and empathetically.
• Emotional Intelligence: Able to navigate sensitive conversations with compassion, discretion, and professionalism.
• Tech-Savvy Mindset: Familiarity with veterinary software such as Ezy Vet or similar platforms is a plus but not required.
• Organizational
  
  Skills:
  
  Ability to multitask and prioritize in a fast-paced hospital environment.
• Education: High school diploma or equivalent required; additional training in veterinary or medical administration is a plus.
• Collaborative Spirit: A team player who works well with veterinarians, technicians, and fellow CSRs to deliver exceptional client and patient care.
• Self-Starter: Ability to work independently while escalating issues to management when necessary.

• Location: 13805 North FM 620, Austin, TX , US
• Schedule: Mon-Fri
• Compensation: Salary Range $19.00 – $23.00 per hour; hourly base salary based on experience
• Benefits: Health, dental, and vision insurance; PTO; 401(k) with match; employee discounts; team-focused environment
• Employment Type: Full-Time and Part-Time