Bilingual Client Onboarding Specialist​/Spécialiste bilingue en intégration client

Interested in a role that puts you at the heart of the client experience? This role is for you if you enjoy meeting clients face-to-face and are ready to spend 50-75% of your time on the road across Canada and the US. We’re looking for a skilled professional who’s confident leading onboarding sessions, solving problems on-site, and making sure our clients feel supported every step of the way.

Kimoby is a fast-growing SaaS company serving the automotive industry with solutions that simplify communication, payments, and operations. We are expanding across Canada and the U.S., helping automotive service departments transform how they engage with their customers. We also have been recognized as a Great Place to Work® since 2021, thanks to our amazing team!

As our next Client Onboarding Specialist, you’ll work closely with customers across Canada and the US and help them get the most out of our solutions. Here’s what your day-to-day will look like:

• Travel to client sites across Canada and the US to lead in-person onboarding sessions that turn a new tool into a habit our clients actually rely on.
• Sit down with the service department, walk the floor, answer questions in real time, and make sure the team feels confident using the product instead of avoiding it.
• Become a trusted advisor to dealership managers: share best practices, train end users, design workflows that fit how they really work, and help teams stay on track by clearing roadblocks and handling objections head‑on.
• Run remote training sessions for clients and internal teams to strengthen product knowledge and skills.
• Team up with Customer Success to answer client questions and solve problems fast, because a happy client is the whole point.

• Fluent in French and English, comfortable communicating with clients in both languages. This is a non‑negotiable!
• Proven experience in a customer‑facing role, ideally (but not required) within SaaS or software implementation.
• Ability and willingness to travel extensively throughout Canada and the US (50 to 75% of your time). Valid driver’s license and passport required.
• Strong understanding of how businesses operate and can quickly grasp what matters most to clients—making you a valuable advisor, not just a service provider.
• Excellent communication, persuasion and presentation skills.
• Strong organizational and time management skills.
• Customer‑focused and motivated to help clients succeed.

You don’t have a typical background but you think you have what it takes to perform in this role? No worries! We still want to hear from you.

• A close‑knit team:
  Here, we celebrate successes together, learn from our mistakes and constantly help each other out.
• Group insurance from day 1, including telemedicine and access to private clinics (Quebec only), with employer contribution.
• Flexibility and autonomy when you’re not on the road, plus a schedule built around real work/life balance.
• 3 weeks of vacation AND paid time off between Christmas and New Year.
• 4 sick and mental health days per year.
• RRSP with employer contributions (2% after 6 months, 5% after 4 years).
• One‑month sabbatical every 4 years.
• A learning‑rich environment where curiosity, initiative, and collaboration are part of the every day.

Ready to make a real impact in the auto industry? Apply now and let’s drive customer success together!

Ce poste est pour toi si tu aimes rencontrer les clients en personne et si tu n’as pas peur de passer une grande partie de ton temps sur la route à travers le Canada et les États‑Unis. Nous sommes à la recherche d’un professionnel qui sait diriger des séances d’intégration, résoudre des problèmes sur place et s’assurer que nos clients se sentent soutenus à chaque étape du processus.

Kimoby est une entreprise SaaS en pleine croissance qui propose au secteur automobile des solutions visant à simplifier la communication, les paiements et les opérations. Nous nous développons au Canada et aux États‑Unis, aidant les concessionnaires automobile à transformer leur relation avec leurs clients. Nous…