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Resident Lead

Job in Austin, Travis County, Texas, 78716, USA
Listing for: American Avenue Property Management
Full Time position
Listed on 2026-07-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 65000 USD Yearly USD 45000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Resident Experience Lead

American Ave is a dynamic property management company expanding its Resident Support team. The Resident Support Coordinator will own the resident experience by handling 300+ inquiries weekly across email, text, and phone, driving cases to resolution with urgency and care.

You will partner with internal teams to unblock issues, ensure accurate information, and maintain velocity without sacrificing quality. This role demands accountability and strong communication in a fast-moving environment.

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