Director of Outbound Product Management & Customer Success
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-21
Listing for:
ServiceNow
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Service Now is seeking a seasoned customer-facing leader to own strategic programs, drive adoption, and build trusted advisor relationships in a global portfolio. You will collaborate with Product Success, Sales, and partners to ensure customer outcomes and ongoing value creation across lifecycle.
You will develop deep understanding of customer use cases, establish executive sponsorship, and guide renewal strategies while managing risks and ensuring satisfaction across assigned accounts.
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