Account Resolution Specialist

Account Resolution Specialist Job Details

Location: Quarry Lake Headquarters - Austin, TX 78759

Position Type: Full Time

Job Category: Banking

Hybrid remote. Requires onsite work at our north Austin, TX headquarters. We are looking for dynamic individuals with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem‑solving solutions while building relationships that create long‑lasting connections, this may be the right job for you!

• Three to five years of collections and/or lending experience, including providing support to customers over the phone or in person.
• High school diploma, GED, or vocational equivalent required.
• Excellent verbal, written, and listening skills, and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service with the ability to problem‑solve.
• Effective time management skills, including the ability to prioritize multiple responsibilities and organize work tasks.
• Ability to work in a fast‑paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Flexibility to work department hours including evenings and Saturdays.

As a point of contact for our members, you will be an excellent active listener, outstanding communicator, and master problem solver. Account Resolution Specialists are responsible for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast‑paced environment, presenting the value of solutions, and working toward mutual goals for the members and Velocity Credit Union.

At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to drive our vision of making a positive impact on our members and their financial goals. This position offers competitive pay, great benefits including medical, dental, and vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company‑paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Monday – Friday: 8:30am – 5:30pm. Occasional Saturdays: 8:00am – 12:00pm or 9:00am – 1:00pm. Employees may be required to work late based on department needs.

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.