Client Success - B2B

This is a 3-day-a-week hybrid position based in our office in Austin, TX.

• Develop and maintain strong relationships with assigned clients, serving as their main point of contact.
• Manage a book of business from the Onboarding through complete life cycle of the customer.
• Provide ongoing support to our Client Success Managers, and Senior Client Success Managers to include:
  • Answering incoming calls
  • Process returns
  • Data analysis
  • Profile builds and ability to work across several platforms
  • Reporting analytics
• Proactively engage with client success managers to ensure their satisfaction, identify opportunities for upselling or cross-selling, and drive client retention.
• Conduct regular check-ins with clients to assess their needs, address any concerns, and provide ongoing support and guidance.
• Collaborate with cross-functional teams, such as sales, marketing, and product development, to align client needs with our products or services.
• Coordinate and facilitate client onboarding, ensuring a smooth and seamless transition from sales to implementation.
• Track and report on key metrics, such as client satisfaction, usage patterns, and overall health of client accounts.
• Act as the voice of the client within the organization, providing feedback and insights to drive product improvements and enhancements.
• Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates.
• Stay up-to-date with industry trends, best practices, and competitor activities to provide clients with valuable insights and recommendations.

• Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success.
• Proven track record of managing client relationships and driving client satisfaction and retention.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities
  , with a proactive and solution-oriented mindset.
• Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously.
• Familiarity with CRM software and other relevant tools and technologies.
• Strong organizational and time management skills
  , with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail
  .
• Proficiency in Microsoft Suite,
  especially excel
  .
• Bachelor’s degree in business administration, marketing, or a related field (preferred).
• High School Graduate or Equivalent.
• Ability to type over 40 WPM
  .

• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance