Spa Concierge; Part Time

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

The Spa Concierge at the Stillwater Spa will create a welcoming environment for guests visiting the spa. Responsibilities include answering phone calls and providing information about spa services and products, scheduling appointments, checking guests in and out, handling payments, and maintaining confidentiality and professionalism at all times.

Rate: $25.87 per hour

• Complimentary meal during shift
• Complimentary hotel nights and discounts at Hyatt properties around the world
• 2023, 2024 and 2025 Great Place to Work Certified

• Receiving and issuing payments
• Providing information to clients on retail products and spa services
• Escorting guests to and from treatment rooms and waiting areas
• Driving additional revenue by actively upselling retail products, promotional offers and encouraging repeat bookings
• Managing schedules and confirming appointments as well as data entry
• Embody the brand’s history and values and share your enthusiasm with customers
• Welcome guests and clients upon arrival, receive merchandise, take the total bill, accept cash and credit payments, and make change for customers
• Post room charges accurately and promptly
• Wrap or bag merchandise for customers and invite customers to return upon departure
• Price and restock retail shelves when necessary
• When booking appointments, upsell services where possible
• Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required
• Handle all guest and client inquiries and/or complaints in a professional and courteous manner
• Build a lasting relationship with customers, secure their loyalty
• Other duties as assigned

• Previous experience as a Concierge is required
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem solving abilities
• Previous experience in luxury spa setting is an asset
• Previous experience with spa booking software is an asset
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment