Customer Success Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-24
Listing for:
Fagron US
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.
Duties & Responsibilities- Serve as a first point of contact and respond to customer inquiries via telephone or email
- Process orders in our ERP system
- Ensure proper order handling and follow-up with customers
- Liaise with Sales and Operations on issues, customer requests, etc.
- Receive and process complaints and/or issues and provide feedback to the customers
- Verify and update customer data in our ERP system
- Additional duties as assigned
Experience:
- High school diploma or equivalent required
- 1-2 years of experience in Customer Service preferred
- Experience in medical device or pharmaceutical field preferred
- Excellent written and verbal communication skills
- Detail-oriented
- Team Player
- Problem-solver
- Adapt quickly to new situations and able to work with minimal supervision as well as with a team
- PC proficiency with good keyboarding skills and the ability to navigate in ERP applications
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×