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Merchant Success Support Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-25
Listing for:
Swap Commerce Limited
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Swap is seeking a reliable Customer Support Specialist to be the frontline voice for merchants. You’ll guide customers, troubleshoot platform questions, and ensure interactions reflect a high service standard.
You’ll work with CX, Product, Ops, and Engineering to surface issues, improve workflows, and elevate support as Swap scales. You’ll handle inquiries from shipping to account configuration and returns while contributing to long-term growth.
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