Customer Care Receptionist

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries through phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Customer Care

Austin

$18.00 - $19.00 / hour

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Answers phone calls, performs initial triage and solves non-technical cases
• Assist in CRM input to ensure accurate data entry and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed
• Participate in departmental meetings on a regular basis
• Perform other duties as assigned

• High School Diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication skills in English (Bilingual‑Spanish a plus)
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

• Medical
• Dental
• Vision
• FSA and HSA
• Paid Time off
• 401 K with employer match

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.