Scheduling Coordinator: Service

Position: Scheduling Coordinator: Service - Austin Subaru
# Scheduling Coordinator:
Service
- Austin Subaru Hot Job Austin Subaru
- Austin, TX 78757## Overview Position Type Full Time## Description The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.
** Check out our Transformational Not Transactional Culture! #TNT
**** Responsibilities/Competencies include but are not limited to:
*** Genuine desire to create a world-class experience for customers/co-workers
* Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
* Polished, professional, and positive phone and email communication skills
* Handling and responding promptly to incoming calls, emails, texts, and online chats
* Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
* Complete required outbound calls daily (missed appointments, recalls, customer lists)
* Some time will be spent at our service reception desk in which you will be directing customers to the waiting area, advisors, and setting up transportation for customers.
* Achieve and maintain Subaru certification
* Be available to work onsite at Subaru of Georgetown for training when required
* Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)
Do you possess the personal qualities listed? If so, then you might be just who we're looking for!
*
* Skills:

*** Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
* Moderate understanding of web browser functions
* Must be able to type at 45+ WPM (no looking at your hands as you type!)
* Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
* Fully written and spoken bilingual a PLUS
* Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus
* Must have held a valid driver's license for at least 1 year
* Must be at least 18 years of age to be considered
*
* Schedule:

*** Multiple shifts available between hours of operation:
Mon-Friday 7am-7pm, Saturday 8am-6pm, Sunday 8am-2pm.
* Coordinators can expect a permanent but flexible schedule, with 2 days off a week, ability to work 1 weekend day.
* This is a full-time position. We're extremely accommodating in granting our employees days off when advance notice is given.

* Note:

After completing the first 90 days in-office, hybrid work opportunity is available.
** What to Expect:
*** We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.
** Compensation:
*** Starting at $22 per hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
** Core Values:
**** Transformational Not Transactional - Be Transformational
** 1. We do what we say we're going to do2. We encourage and support each other
3. We're committed to continuous growth## Benefits The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
** All Continental Automotive Group Full-Time Employees Receive:
*** Employer Paid Dental Insurance
* Employer Paid Life Insurance
* Employer Paid Medical Insurance
* Employer Paid Health Savings Account Contribution
* Employer Paid Wellness Clinic
* Employer Paid Flu Vaccinations Every Fall
* Employer Percentage Matching for 401k
* Employer Paid Parental Leave
* 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
* 5…