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Strategic Renewals & Collections Specialist

Job in Austin, Travis County, Texas, 78716, USA
Listing for: NinjaOne
Full Time position
Listed on 2026-07-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Ninja One is seeking a Renewal & Collections Specialist to join our Global Customer Retention team, supporting the North America region. This role sits between Finance and Customer Success, owning an assigned portfolio across the collections and renewals lifecycle.

You will proactively manage past-due balances, protect subscription revenue at renewal, and partner with cross-functional teams to resolve billing issues and reduce churn risk. Hybrid remote in Tampa or Austin with in-office days.

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