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Dispute Resolution Specialist & Customer Advocate
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-04
Listing for:
Provident Behavioral Health
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Provident Behavioral Health is seeking an Ombudsman I to provide routine mediation and customer assistance to resolve concerns, disputes, and complaints related to agency programs and services.
The role involves handling intake, logging cases, answering inquiries, and coordinating communication between parties, with opportunities to refer complex cases to senior staff. This entry-level position emphasizes confidentiality and professional conduct in a sensitive environment.
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