Front Desk, Customer Service​/HelpDesk

Job Opportunity

Answer all incoming calls via multi-line phone system

Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email

Process electronic payments for customers

Calmly attempt to resolve and de-escalate any issues

Escalate calls to appropriate Managers and/or Supervisors when necessary

Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log

Coordinate delivery of all Courier, Fed Ex, USPS and other carrier mail

Coordinate online conference room booking management

Responsible for tracking inventory and ordering of office and kitchen supplies

Knowledge of HOA and the services we provide to each community

Be extremely articulate and professional

Update mailboxes as needed

Update Vendor tracking sheet in Teams

GED or HS diploma

Bilingual

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.