OSS Shift Lead

Title
Operations Clerk-I

Location
RO, USA, TX, Austin, East Saint Elmo Road

Description

Title:

OSS Shift Lead
Type:
Full time

Location:

Austin (within 30 mins of city)
Role Overview
The OSS Shift Lead is the operational backbone of the day-to-day shift.
This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.
You are the "control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.

Key Responsibilities
1. Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalating
2. Real-Time Operations Oversight Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion) Escalate critical issues with clear context and proposed solutions
3. Communication Hub Serve as the primary point of contact for all inbound/outbound OSS communication during shift Respond to OSS questions, issues, and updates quickly and clearly Coordinate with internal teams (Ops, Support, Launchers etc.) as needed

What Good Looks Like
All shifts are fully staffed with minimal last-minute scrambling
OSS know exactly where to be and what to do
Issues are resolved quickly without escalation when possible
Communication is fast, clear, and proactive
Participants have a seamless experience on-site

Qualifications
1–3 years in operations, logistics, hospitality, or similar fast-paced environments
Strong real-time decision-making and problem-solving skills
Excellent communication (written + verbal)
Comfortable managing multiple workflows simultaneously
Highly reliable and responsive

Nice to Have
Experience in dispatch, shift scheduling, or gig workforce management
Familiarity with last-mile logistics or on-demand operations Business Reason

Classification
TAC:
Temporary Agency Worker
Remote Work Address

- Remote Address Time Zone

- Holiday Schedule

- Work Schedule

- Start Date
May 18, 2026

End Date
Aug 29, 2026

Intake Call Completion Date
T13:06:00.000

Workday Access - Posting
Yes

Requisition Reason
Original|Open Position

Market
CORP

Laptop
Yes

Job Posting SLA Classification
Professional

Job Posting Rejected by PMO
N/A

Job Posting Rejected
N/A

Requisition Process Type
Standard

Allow for Remote
No

Primary Hours
Standard Business Hours

Business Need
Increase in Workload

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