911 Call Taker I

911 Call Taker I

Under close supervision, this position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services and entering accurate and concise data into the Computer Aided Dispatch computer system.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Operates 911 communications equipment to monitor and determine the exact nature of each request for service.
• Determines location and agency involvement of each incident as required.
• Receives, answers, and handles calls from citizens requesting assistance, and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.
• Determines nature of complaint and alarm and code them for computer input.
• Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.
• Routes non-emergency calls to appropriate personnel and/or agency.

Knowledge, Skills, and Abilities:

• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques.
• Ability to quickly and accurately obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.

Licenses and Certifications

Required:

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.

Salary $24.76 – $26.83 per hour

Location 5010 Old Manor Rd. (CTECC), Austin, TX 78723

Days and Hours Shift work – varies. Work hours consist of 8-hour, 10-hour, and 12-hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required.

Starting salary with no experience is $24.76/hr employees with previous experience may advance to 911 Call Taker II after six (6) months. If they meet the minimum qualifications, with a 5% pay increase when all requirements are fulfilled (911 Call Taker II Job Description).* $150/month First Responder Pay (once licensed)

A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application.

Certification or the ability to type at least 35 net words per minute is required.

Applicants will also be administered a skills assessment test.

In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted:
Birth Certificate – U.S. Passport – U.S. Passport Card – Certificate of Citizenship – Certificate of Naturalization.

Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.

Employees will be in training status for 10-12 weeks.

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position:
Felony Convictions, Felony Deferred Adjudication, Class A & B…