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Platform Operations Lead: Customer Experience & Growth
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-07
Listing for:
Ferrovial Agroman SA
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Ferrovial seeks a highly organized Platform Operations Lead to oversee a tolling rewards platform, including a customer website and mobile apps. You will monitor performance, drive improvements, and coordinate efforts across operations, customer support, product, and marketing to ensure a top-tier customer experience.
The role emphasizes data-driven decision making, cross-functional collaboration, and continuous platform optimization to support growth and user engagement in a fast-paced
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