More jobs:
Member Experience & Feedback Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-08
Listing for:
UFCU Financial Services, LLC
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
UFCU Financial Services, LLC is seeking a Member Communication Specialist to manage member feedback from Medallia surveys and respond via email and other channels. You will coordinate follow-up with internal teams and identify trends to improve the member experience.
The role partners with Retail, Marketing, Contact Center, and Operations to ensure issues are resolved within service levels and to enhance member communications across UFCU products and services.
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