Customer Success Manager, Latam

Who Weare:

Invicti

Securityhelpsmorethan4,000organizationsworldwidesecurewebapplicationsandAPIswiththeindustry’smostaccurateapplicationsecurityplatform,poweredby
20yearsoftechnologyleadershipinDAST.Combining proof-based testing,runtime intelligence,andcontinuousinnovation,Invictienables App Secteamstoidentifyrealrisk ,reducealertnoise,andshipsecuresoftwarefaster.

Location:Candidates to be based in Austin, TX

Our Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long‑term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks
• Working closely with LATAM channel partners to further develop and expand our LATAM business

• A minimum of 2-3 years of experience in Customer Success or Account Management
• Professional English and Spanish verbal and written communication
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start‑up in which your input is encouraged in order to help craft offerings and interaction with clients
• Experience working with channel partners to support customer needs
• Willingness to travel to customer locations

Health Insurance:
Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program:
Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave
16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

Hybrid:
Twice a week from our Austin office, hybrid/home schedule

Discretionary Time Off:
Enjoy a flexible vacation schedule where…