Customer Support Associate • Customer Success Plano, TX

We're on the hunt for a Customer Support Associate who embodies our values of exceptional service and customer-centricity. This role is instrumental in representing our brand to clients, addressing their needs, and ensuring their experience with our software is smooth and beneficial. If you're a proactive problem-solver with a knack for communication and a passion for customer success, let's chat!

• Respond to customer inquiries promptly through phone, email, and live chat.
• Provide guidance on software features, functionalities, and best practices.
• Troubleshoot any challenges faced by customers, ensuring timely resolutions.
• Collaborate closely with our technical team for escalated issues.
• Maintain a deep understanding of our products to offer optimized solutions.
• Document interactions and feedback for continuous product and service improvement.
• Participate in training sessions to stay updated on product enhancements.

• A bachelor's degree or equivalent work experience.
• 1-2 years of customer support or service experience, preferably in a SaaS environment.
• Stellar communication skills, both verbal and written.
• Demonstrated ability to handle difficult customer situations with tact and professionalism.
• Familiarity with customer support software and ticketing systems.
• Prior knowledge of the promotional product industry.
• Experience with CRM platforms (e.g., Salesforce, Hub Spot).
• Multilingual capabilities are a plus.