SaaS Customer Success Manager | Service Excellence Leader
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-17
Listing for:
HTS Technologies
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, CRM Systems & Management
Job Description & How to Apply Below
HTS Technologies in Austin, Texas, seeks a seasoned Customer Service Manager to lead our support team and elevate our customer success culture in the SaaS environment. You will shape service strategy, mentor agents, and ensure every customer interaction reflects the brand.
The role requires 4–5 years in customer service leadership, a strong track record with CRM platforms like Zendesk and Salesforce, and excellent communication with cross-functional teams.
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