Customer Support​/Customer Success Manager

Customer Support/Customer Success Manager

Austin's coolest 3D printing start-up, re:3D (re3d.org) is seeking a multi-talented Customer Support/Customer Success manager. As the User Experience Lead you must have a love for 3D printing and community interaction. You will be responsible for replying to customer issues in a timely manner using Zendesk, taking low volume customer calls, and bi-monthly reporting to the engineering team. You'll work to create proactive solutions for customer success such as maintaining/creating content for our forum, updating/consolidating documentation, and brainstorming new and creative ways of supporting our community.

You will also be willing to travel to give training and complete on-site repairs for our customers.

• Reply to customer issues using Zendesk
• Take low volume customer calls
• Bi-monthly reporting to the engineering team
• Maintain/create content for the forum
• Update/consolidate documentation
• Brainstorm new and creative ways of supporting the community
• Travel to give training and complete on-site repairs for customers

• At least 2 years of experience with 3D printing and a general love for additive manufacturing
• 2+ years of experience in customer support
• Experience creating or maintaining community forums
• Demonstrated attention to detail and ability to craft clear, concise emails to support customers
• Strong technical/engineering/science background and able to provide writing samples if selected for an interview
• Ability to travel up to 2-3 times a month
• A flexible attitude and the capability to work under pressure
• Good communication; can identify customer trends and work with engineering and other departments to create new proactive solutions
• Loves people, building community, and problem-solving!
• Provide 2-3 references
• Can self-educate and communicate clearly
• Willing to learn, and to teach us a few things
• Has an interest in expanding 3D printing knowledge
• Able to work from our Austin office

• Experience creating documentation
• Experience using Zendesk as a customer support platform

• Type:
  Full-Time
• Compensation:
  Negotiable