Inside Sales & Customer Support Representative

Inside Sales & Customer Support Representative

Location:

Austin, TX

The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order-related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business. The HID Textile Hospitality business solution maintains an accurate, real-time inventory of uniforms and linen items that ensures 100% control of assets to eliminate non-theft-related losses.

This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both customers and internal teams.

As our Inside Sales & Customer Support Representative, you'll support HID's success by:

• Managing sales lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email.
• Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Your experience and background include:

Associate or bachelor's degree preferred.

3+ years of experience in customer service, order management, or sales support

Strong communication and interpersonal skills

Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP)
CRM Experience (e.g., SFDC, MS Dynamics 360)

Ability to multitask and work in a fast-paced environment

Bilingual in Spanish a plus, but not required. Experience dealing with Hospitality industry a plus

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.