Inside Sales & Customer Support Representative

Inside Sales & Customer Support Representative

Location:

Austin, TX

The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order-related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

As our Inside Sales & Customer Support Representative, you'll support HID's success by:

• Managing sales lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email.
• Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
• Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
• Coordinating with internal teams to ensure timely and accurate order fulfillment.
• Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
• Collaborating with internal departments to resolve issues and provide necessary information.
• Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
• Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
• Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
• Supporting special projects as required to support the organization.

Your experience and background include:

• Associate or bachelor's degree preferred.
• 3+ years of experience in customer service, order management, or sales support.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP).
• CRM Experience (e.g., SFDC, MS Dynamics 360).
• Ability to multitask and work in a fast-paced environment.
• Bilingual in Spanish a plus, but not required.
• Experience dealing with Hospitality industry a plus.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.