More jobs:
Renewals & Growth Specialist, Customer Success
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-22
Listing for:
Cacheflow
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Account Manager, Ecommerce
Job Description & How to Apply Below
Big Commerce, part of Commerce, seeks a Customer Success Renewal Specialist to drive renewal strategies and retain merchant partnerships within the CSS team. You will identify at-risk accounts, negotiate multi-year terms, and collaborate with Sales and Product to maximize platform value.
Strong negotiation and communication skills are essential. You will engage with merchants to understand issues, guide renewals, and pursue upsell opportunities while maintaining a high standard of customer care.
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