Customer Success Lead: Retention & Growth
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-22
Listing for:
BigCommerce Pty.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Commerce seeks a results-driven Customer Success Manager to own a portfolio of named customers in a hybrid Austin-based role. You will drive retention, renewals, and expansion while aligning product value with customer goals.
You ll partner with Sales, Product, and Support to deliver proactive success plans, lead business reviews, manage escalations, and reduce churn, enabling long-term revenue growth.
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