Graduate Customer Success - Austin, TX

US Graduate Program - Customer Success

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?

Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?

Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?

If so, we'd love to hear from you!

Fospha's early-careers program develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Client Success, you will gain foundational experience while being prepared for future opportunities across the organization.

The programme operates on four key principles:

• Hands-on Exposure to Customers:
  Working directly with brands in Client Success provides practical experience and deep product knowledge essential for future progression within the business.
• Cross-Functional Exposure:
  Client Success offers unique opportunities to learn from and collaborate with every department in the business many on a daily basis.
• Comprehensive Training:
  In addition to the extensive on-the-job learning opportunities, you’ll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
• Career Development:
  High performers have clear opportunities to quickly advance their careers at Fospha.

As a Client Success Coordinator you will be at the heart of the business, delivering the best possible experience to our customers.

• Support and learn from the Client Success team on matters specific to Fospha customers.
• Own and project-manage customer onboarding, ensuring quality for our customers.
• Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and ongoing support.
• Forecast and track key account metrics, identify and help realize upsell opportunities: grow opportunities within the customer base and collaborate with our sales team to ensure growth attainment and realize upsell opportunities.
• Track customer health scores, creating mitigation plans for at-risk customers to ensure renewal.
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals.
• Build and manage key customer stakeholder relationships.
• Continuously strive to provide the best customer service possible and exceed expectations.
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen Ai hub.

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights; proficiency in Excel.
• Organized and able to manage multiple priorities simultaneously.
• Passionate about customer success and solving problems for customers.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

• Be part of a leading global venture builder, Blenheim Chalcot, and learn from the incredible talent in BC.
• Be exposed to the right mix of challenges and learning and development opportunities.
• Competitive salary + OTE.
• 14 days PTO plus an additional 11 federal public holidays.
• Your birthday off.
• Daily office snacks and treats.
• 401k.