Tier 2 Pet Escalations Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-28
Listing for:
Petco
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
Petco is seeking a Tier 2 customer support specialist to handle escalated issues from Vetco Call Center, Petco Call Center, Field Operations and Pharmacy Partners. You will process prescription approvals, account maintenance and reimbursements, and resolve complex customer concerns via email, Salesforce and Pet Pass notes.
You will support call center agents, identify trends, and collaborate with supervisors to improve customer experiences while maintaining high standards of service and
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×