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VP of AI-Driven Customer Success Ops & Retention
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-30
Listing for:
ECI Software Solutions
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
ECI Software Solutions seeks a senior leader to own the Customer Success Operations & Retention function. This remote role guides scaled customer engagement, renewal operations, and the systems behind them, with occasional travel.
You’ll define the operating model, build the organization, and align cross‑functional teams to deliver a unified customer experience for 25,000+ customers. You’ll own customer health signals, retention metrics, and AI-enabled programs that predict churn and optimize
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