ECommerce Order Specialist

Job Details

Job Location:

ARNOLD OIL COMPANY OF AUSTIN LP - AUSTIN, TX 78744

Position Type:
Full Time

Education Level: High School

Salary Range: $20.00 Hourly

The eCommerce Order Specialist will perform a wide variety of activities regarding online ordering, including but not limited to; processing online orders, fraud detection, customer follow-ups, returns processing, credit reviews, credit refunds, addressing shipping issues. The incumbent will have a passion for serving customers placing online orders, using professionalism to ensure a positive experience.

• Process new orders placed through the Arnold Oil Company eCommerce platform
• Manage change orders when necessary
• Manage the source of the orders (Distribution Center, Store Location, etc.)
• Process all types of returns:
  General, defective, damaged
• Ensure processes are in place for timely warehouse feedback, including resolution and communication with customer
• Process customer credits and chargebacks, the GOAL being to keep customer complaints at zero and satisfaction at 100%
• Address customer complaints in a timely fashion
• Manage customer cancellations immediately
• Process and handle all freight and any issues that may arise when shipping items.
• Other tasks as assigned by management

• Ability to thrive in a fast-paced by effectively managing orders and returns, providing excellent customer service
• Excellent organizational and time management skills
• Proactive approach to problem solving and process improvement
• Ability to work independently and as part of a team
• Proficient with use of Microsoft Office® programs (Excel, Outlook)
• Strong written and verbal communication skills
• Good understanding of and adherence to Company policies and procedures
• Keen attention to detail
• Must maintain regular and prompt attendance
• Ability to maintain strong relationship with team members
• Attitude that supports the Company’s goals and values
• Ability to read and write English
• Must pass a physical, human performance evaluation and drug screening

Prior experience with eCommerce preferred, but not required

High School Diploma or GED preferred

N/A

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