ECommerce Order Specialist

Position Overview The eCommerce Order Specialist will perform a wide variety of activities regarding online ordering, including but not limited to; processing online orders, fraud detection, customer follow-ups, returns processing, credit reviews, credit refunds, addressing shipping issues. The incumbent will have a passion for serving customers placing online orders, using professionalism to ensure a positive experience.

Primary Job Functions The primary job functions include, but are not limited to:

Process new orders placed through the Arnold Oil Company eCommerce platform

Manage change orders when necessary

Manage the source of the orders (Distribution Center, Store Location, etc.)Process all types of returns:
General, defective, damaged

Ensure processes are in place for timely warehouse feedback, including resolution and communication with customer

Process customer credits and chargebacks, the GOAL being to keep customer complaints at zero and satisfaction at 100%
Address customer complaints in a timely fashion

Manage customer cancellations immediately

Process and handle all freight and any issues that may arise when shipping items.

Other tasks as assigned by management

Skill Requirements The skill requirements include, but are not limited to:

Ability to thrive in a fast-paced by effectively managing orders and returns, providing excellent customer service

Excellent organizational and time management skills

Proactive approach to problem solving and process improvement

Ability to work independently and as part of a team Proficient with use of Microsoft Office programs (Excel, Outlook)
Strong written and verbal communication skills

Good understanding of and adherence to Company policies and procedures

Keen attention to detail

Must maintain regular and prompt attendance

Ability to maintain strong relationship with team members

Attitude that supports the Company’s goals and values

Ability to read and write English Must pass a physical, human performance evaluation and drug screening

Experience Requirements Prior experience with eCommerce preferred, but not required

Education Requirements High School Diploma or GED preferred

Certification RequirementsN/A#AOC
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