Customer Service Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Service Representative

Austin, TX

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

We have an opportunity available for a Customer Service Representative. Customer service representatives are responsible for preparing precise and accurate quotes and purchase orders with careful attention to detail.

They assist customers through complex sampling methods, procedures, and equipment via email and over the phone.

Representatives are expected to multitask and provide courteous customer service while navigating technical terminology and safety specification resources.

• Handle complaints about the institution’s products, services or policies and referthem to the appropriate person while maintaining a professional and courteous demeanor.
• Develop and maintain relationships with recurring clients, earning their trust and loyalty.
• Operate in a fast-paced environment with high volume of phone calls and emails. This includes multitasking, tracking, time management, and organization.
• Communicate clearly and professionally (phone, email,etc.), while adapting to different kinds of customers across varying industries.
• Work with invoices, payments, credits, and test results while ensuring the highest level of detail and accuracy.

• High School Diploma
• 2+ years of experience with product/ customer service

• Ability to use Microsoft Word, Excel, and Power Point.
• Provide First Class Customer Service & Support by e-mail and phone.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
• Ability to handle multiple tasks in an efficient and professional manner, detail oriented.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required.

• Bachelor’s degree in business, marketing, or technical related field is preferred.

This position will bebased at our site in Austin, TXwith minimal anticipated travel.

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits…