Member Support & Retention Specialist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-04
Listing for:
Excel Fitness
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Excel Fitness is seeking a Member Support Specialist to serve as an advocate for members and prospective members, delivering +1 customer service and accurate information on policies and practices.
The role handles inbound inquiries, billing questions, account updates, and de-escalation of issues, with a focus on first-call resolution and maintaining high service standards within the Member Support Center.
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