Service BDC Agent - Toyota of North Austin

Service BDC Agent

Toyota of North Austin, part of the fast-growing Group 1 Automotive, is seeking a friendly, motivated Service BDC Agent to join our team.

In this role, you will be the first point of contact for many of our service customers. You will answer questions, schedule appointments, explain recommended maintenance, and help create a smooth and welcoming customer experience. If you have experience in customer service, call centers, telemarketing, collections, or appointment setting, this could be a great opportunity to grow your career with a company that values your contributions.

What We Offer:

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off
• Employee stock purchase plan
• Employee vehicle purchase program
• Paid training and opportunities for career advancement
• Supportive, professional team environment

Responsibilities:

• Communicate professionally with customers by phone, email, and text
• Respond promptly to service inquiries and appointment requests
• Schedule, confirm, and follow up on service appointments
• Make outbound calls to customers regarding maintenance needs and dealership services
• Follow established call scripts and customer communication processes
• Develop a strong understanding of available maintenance and repair services
• Maintain accurate customer records and document all interactions
• Assist customers with questions regarding dealership policies and procedures
• Process customer payments and provide accurate receipts when needed
• Work toward individual and departmental appointment and productivity goals
• Partner with service advisors and dealership leadership to deliver an excellent customer experience

Qualifications:

• High school diploma or equivalent
• Customer service, call center, telemarketing, collections, or appointment-setting experience preferred
• Strong verbal and written communication skills
• Professional, positive, and customer-focused attitude
• Comfortable managing a high volume of calls and customer interactions
• Basic computer skills and ability to learn dealership systems
• Strong organization and follow-up skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Valid driver's license required

If you enjoy helping customers, building relationships, and contributing to a successful service team, we would love to hear from you.

Equal Opportunity

Employer:

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.