Intake and Referral Response Analyst; Investigator V

Agency Information

The Texas Education Agency (TEA) oversees primary and secondary public education in Texas and is committed to improving outcomes for all public school students by providing leadership, guidance, and support to school systems across the state.

• We are Determined:
  We are committed and intentional in pursuing our primary purpose of improving outcomes for students.
• We are People-Centered:
  We strive to attract, develop, and retain committed talent that reflects the diversity of Texas, with each individual contributing to our shared vision for students.
• We are Learners:
  We seek evidence, reflect on outcomes, and continuously improve in pursuit of excellence for students.
• We are Servant Leaders:
  We are public servants committed to improving opportunities for students and supporting those who serve them.

This is a term position funded through August 30, 2027. Continuation of the position beyond that date is contingent on available funding.

The Texas Education Agency's Office of Governance (OG) is driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core work streams, Field Support and Compliance & Investigations, focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high-quality education.

The Division of Compliance and Inquiries plays a vital role in supporting accountability and integrity across Texas schools. This team manages and responds to written complaints from a wide range of stakeholders, including parents, educators, students, vendors, and public officials, ensuring concerns are addressed thoroughly and with care.

The Intake and Referral Response Team serves as the agency’s centralized intake function and critical entry point for the general education complaint review process. The team ensures that complaints, inquiries, referrals, and correspondence are reviewed, assessed, routed, and assigned accurately and efficiently, enabling timely resolution and informed decision-making across the agency. Working in close partnership with internal referral units and Office of Governance leadership, the team facilitates effective case triage, promotes consistency in jurisdictional review practices, and ensures matters are dedicated to the appropriate subject matter experts for further review.

Reporting to the Program Supervisor of Intake and Referral Response, the Intake and Referral Response Analyst serves as the front-end case owner for complaints and inquiries received by the division. The analyst reviews submissions for completeness, identifies the nature and urgency of the concern, records and verifies case information, communicates with complainants when additional information is needed, and routes or refers matters to the appropriate TEA team, local process, or external entity.

The role requires advanced analytical judgment, careful documentation, timely customer service, and consistent application of established intake and referral procedures.

Flexible work location in Texas may be considered for qualified candidates.

Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.

1. Intake Review and Case Creation: reviews incoming complaints and inquiries to identify relevant allegations, stakeholders, requested outcomes, supporting documentation, and other key case information. Ensures submissions are complete, creates and maintains accurate…