Bilingual Customer Care Specialist

Job Description

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
• Assists medical providers in problem resolution, as needed
• Responds to provider phone inquiries in a prompt, courteous and concise manner
• Documents all provider encounters in clear and concise logs
• Transfers providers to other Call Center units as needed
• Meets individual performance standards. Performs other duties as may be assigned by management.

• MUST BE AVAILABLE 7AM - 7 PM
• Bilingual - fluent in English and Spanish, written and spoken
• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR
  * High school diploma, GED, or equivalent certification
• Minimum 6 months of customer service or call center experience required
• Minimum 1 year Microsoft Office