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Member Experience Lead: Guest Relations & Events
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-09
Listing for:
Soho House & Co
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning
Job Description & How to Apply Below
Soho House & Co seeks a Member Relations Manager to oversee end-to-end member experiences, from pre-arrival to post-visit engagement, across the House. You will coordinate with operations, membership, and events to ensure guests have a seamless and memorable visit.
The role emphasizes on-floor presence, real-time service recovery, and creating personal outreach moments for special occasions while supporting large events and member check-ins.
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