Customer Success Rockstar

Job Description

As our Customer Success Rockstar, you will be responsible for communicating and answering questions from customers and potential customers around the world. You must be able to communicate clearly and concisely and enjoy the fast-paced speed the internet provides!

• Delight and wow our customers by providing exceptional customer service on the phone, through email, and over live chat
• Be a subject matter expert on our supplement line and other health items available in our store
• Process returns and refunds when necessary; review daily receipts of online purchases
• Interact with our fulfillment center personnel to troubleshoot shipping and processing order issues

• Experience with Word Press, Shopify, and/or other e-commerce management tools
• Experience with customer support software, such as Zendesk, Groove, Olark, or similar
• Are a critical thinker and proactive problem solver – you think through situations and are great at troubleshooting
• Are honest, open, and supportive – our team is like a family and we don't do drama
• Take immense pride in your work
• Excel in a fast-paced environment and are great at prioritizing
• Are a clear communicator and a straight shooter
• Are the most efficient worker, not the hardest worker
• Have a passion for health, wellness and changing lives.
• Are a true go-getter who is an amazing troubleshooter and taskmaster extraordinaire