Talent Network: Customer Experience Representative

Position Details

Start Date:

May
18,2026

Location:

2010E6thSt, Austin,TX (onsite only)

Schedule:

Full‑time, with paid training
Pay: $20.00‑$23.50/hour, based on experience
License:
Texas P&C License preferred;
WeInsure covers exam fees for new hires

Experience:

Call center experience required;
Property &Casualty insurance experience preferred

• Serve as the first point of contact for inbound calls and chats.
• Handle billing questions, policy changes, cancellations, and related inquiries.
• Navigate multiple carrier systems to resolve requests accurately.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.

• 2+ years of customer service experience, including 1+ year in a call center.
• Excellent communication skills and attention to detail.
• Ability to multitask across systems and platforms.
• Dependable, adaptable, and team‑oriented.

• Medical, Dental, Vision, Life, Pet;
  Flexible Spending Account
• Competitive Salaries
• 401(k) Match
• Work‑Life Balance:
  Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long‑Term Disability
• Employee Support Programs, Including Mental Health;
  Tuition Reimbursement
• Matching Charitable Gift Program;
  Lucrative Referral Program

This position is not able to be performed in California, Colorado, New York or Washington.

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at