Fulfillment Representative; Seasonal

Job Summary

Job Description
- Fulfillment Representative

Location:

On site
- Austin, TX

Division:
Front Gate Tickets

Line Manager:
Fulfillment Manager

Position Type:
Seasonal, Part-Time, Non-Exempt

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!

Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX.

The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways. This seasonal, part-time position offers flexible scheduling Monday through Friday with shifts from 8am to 5pm. You must be located in Austin, TX as all shifts operate out of our warehouse facility.

• Support Coordinators and Managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned

• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Proficiency using Microsoft Excel
• Business level fluency in English, both oral and written;
  Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
• Able to work in conditions that are not climate controlled

• Strong attention to detail a must
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Able to work in busy, high-pressure environment

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for live events and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment, like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values:
Reliability
- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork
- We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity
- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging
- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal…